Cherry Tree Veterinary Practice is committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, and our premises how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may update this Policy from time to time so please check this page periodically to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.
Our registered address is Swatton Barn, Badbury, Swindon, Wilts, SN4 0EU. We are registered for VAT purposes with registration number 152947100.
Lawful basis for processing your data
Organisations are permitted to process data if they have a legal basis for doing so. Cherry Tree Veterinary Practice processes data on the basis that:
As your chosen veterinary surgery, we have a legitimate interest in processing your data. Which includes some or all the following:
Information we collect about you
We obtain information about you when you use our website, for example, when you contact us about registering your pet, booking online, signing up for a voucher, find out more about products and services, or if you register to receive our newsletter.
The type of information we collect
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.
How do we use your information?
We may use your information to:
How long do we store your data
We review our data retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example our healthcare plan provider). We will hold your personal information on our systems for as long as is necessary for the relevant activity (i.e. for as long as you are a client +4 years or immediately if you request to be deleted), or for as long as is set out in any relevant contract you hold with us (i.e. Healthcare Plan).
Where we store your personal data
As part of the services we offer to you, the information which you provide to us is stored within our practice management system, Robovet.
Your data may be transferred to countries outside the European Union (“EU”). This may happen if any of our servers are located in a country outside of the EU. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. By submitting your personal data, you’re agreeing to this transfer, storing or processing.
If you use our services while you are outside the EU, your information may be transferred outside the EU to provide you with those services.
Disclosure of your information
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may pass your information to our third-party service providers for the purposes of providing services to you (for example to send you appointment reminders). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Links to other websites
Our website may contain links to other websites run by other organisations. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
If you linked to our website from a third-party site, we cannot be responsible for the privacy practices of the operators of that third-party site and recommend that you check their policy.